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Privacy policy

Effective Date: February 16, 2026

 

 

1. Introduction

Elemental Restore (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, share, and safeguard information when you:

  • Visit elementalrestore.com

  • Make a purchase

  • Submit a form

  • Engage in SMS or email communications

  • Interact with advertisements

  • Participate in HSA/FSA eligibility review

  • Contact customer support

  • Engage with us in a business (B2B) capacity

Because we sell premium wellness and freight-classified recovery products, certain information may be shared with logistics providers and manufacturer partners as necessary to fulfill orders.

 

 

2. Information We Collect

A. Information You Provide Directly

When you place an order, complete a form, or contact us, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Company name (for B2B transactions)

  • Order details

  • Delivery instructions

  • Communications sent to us

  • SMS opt-in data, including consent timestamp, IP address, and opt-in source

  • Payment information (processed securely by third-party processors)

We do not store full credit card details.

If you pursue HSA/FSA eligibility, additional information may be shared directly with the third-party administrator (see Section 7).

 

 

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Session behavior

  • Click activity

  • Referral source

  • Approximate geographic region

  • Advertising identifiers

We use technologies including:

  • Google Analytics

  • Google Ads conversion tracking

  • Google Tag Manager

  • Retargeting pixels

  • Email marketing tracking

  • Heatmaps and session recording tools

  • Cookies and similar technologies

This data helps improve user experience, website performance, and advertising effectiveness.

 

 

3. How We Use Your Information

We use information to:

  • Process and fulfill orders

  • Coordinate freight delivery scheduling

  • Provide customer support

  • Send order confirmations and tracking updates

  • Send marketing emails and SMS messages where express consent has been provided

  • Recover abandoned carts

  • Improve advertising performance

  • Conduct retargeting campaigns

  • Prevent fraud and unauthorized transactions

  • Retain delivery documentation for dispute resolution

  • Comply with legal obligations

We do not sell personal information.

 

 

4. Advertising, Analytics & Marketing

We use advertising and analytics tools, including:

  • Google Ads

  • Google Analytics

  • Retargeting platforms

  • Email marketing software

  • SMS marketing platforms

These services may:

  • Use cookies and advertising identifiers

  • Track interactions across devices

  • Deliver relevant ads

  • Measure campaign effectiveness

You may:

  • Opt out of marketing emails using the unsubscribe link

  • Opt out of SMS by replying STOP

  • Adjust browser cookie settings

  • Use Google’s Ad Settings to manage advertising preferences

 

 

5. SMS / Text Message Communications

If you provide your phone number and opt in to receive text messages, Elemental Restore may send SMS communications including:

  • Order confirmations and delivery updates  
  • Freight scheduling coordination  
  • Customer support follow-ups  
  • Account notifications  
  • Marketing messages and promotional offers (where consent is provided)

Message frequency may vary.

Standard message and data rates may apply depending on your wireless carrier.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-subscribe.

For assistance, reply HELP or contact support@elementalrestore.com.

Consent to receive SMS messages is not a condition of purchase.

We collect and retain SMS opt-in records, including time, date, IP address, and submission source, to document consent where required by law.

 

 

6. Sharing of Information

We share information only when necessary to operate our business.

A. Payment Processors

Secure third-party processors handle transactions. We do not store full payment credentials.

B. Freight Carriers & Logistics Providers

For large freight-classified products, we share:

  • Name

  • Shipping address

  • Phone number

This is required for scheduling and delivery coordination.

C. Manufacturer Partners

Certain products ship directly from manufacturer warehouses. Relevant order information is shared for fulfillment and warranty coordination.

D. Marketing & Analytics Providers

We share limited data with:

  • Advertising platforms

  • Email platforms

  • SMS platforms

  • Mobile messaging service providers used to deliver SMS communications

  • Analytics providers

Only as necessary to operate campaigns and communications.

 

 

7. HSA/FSA Eligibility Services

If you elect to pursue HSA/FSA eligibility:

  • Services may be provided by a third-party administrator (e.g., Truemed or similar provider)

  • Eligibility determinations are made solely by that provider

  • You may provide additional information directly to them

  • We may share order details to verify purchases

We do not:

  • Provide medical advice

  • Determine medical necessity

  • Guarantee reimbursement approval

Health-related documentation submitted for eligibility review is governed by the privacy practices of the third-party administrator.

 

 

8. Fraud Prevention & Dispute Resolution

To protect against fraud and chargebacks, we may:

  • Retain signed delivery receipts

  • Retain freight inspection documentation

  • Share transaction data with payment processors

  • Provide delivery documentation during payment disputes

Freight documentation may be retained to protect against fraudulent chargebacks.

 

 

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill transactions

  • Maintain business records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

Freight delivery documentation may be retained for extended periods due to the nature of high-value transactions.

 

 

10. Your Privacy Rights

Depending on your state of residence, you may have rights to:

  • Request access to your data

  • Request correction of inaccurate data

  • Request deletion (subject to legal and contractual retention obligations)

To submit a request, contact:

support@elementalrestore.com

We may verify your identity before fulfilling requests.

 

 

11. B2B Communications

If you engage with us in a business capacity:

  • We may collect publicly available professional contact information

  • We may use business contact information for professional outreach

  • You may request removal from outreach communications at any time

B2B communications may not be subject to consumer marketing regulations.

 

 

12. Children’s Privacy

Our Website is not directed toward individuals under 18.

We do not knowingly collect personal information from minors.

 

 

13. Third-Party Links

Our Website may contain links to external websites.

We are not responsible for third-party privacy practices.

 

 

14. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

No system is completely secure, but we use industry-standard protections to reduce unauthorized access and misuse.

 

 

15. Changes to This Policy

We may update this Privacy Policy periodically.

Changes take effect upon posting.

Continued use of the Website constitutes acceptance of the updated Policy.

 

 

16. Contact Information

Elemental Restore is operated by Kingdom Forge Commerce LLC

Elemental Restore
Email: support@elementalrestore.com
Phone: 1-478-395-7344