Shipping policy

Effective Date: February 16, 2026

1. Introduction

At Elemental Restore (“we,” “us,” or “our”), we are committed to delivering premium wellness and recovery products with transparency and professionalism.

Because many of our products are large, freight-classified, or manufacturer-built, shipping methods, timelines, inspection requirements, and delivery responsibilities may vary by product and brand.

This Shipping Policy outlines the terms and conditions governing shipment and delivery of products purchased from elementalrestore.com.

2. Shipping Destinations

We ship to:

Continental United States only

Future expansion:

We may expand shipping availability in the future. Any updates will be reflected on this page.

3. Shipping Costs

Domestic Shipping – Continental United States

Shipping is included within the continental United States unless otherwise noted on the product page.
Certain freight-classified products may incur additional charges in limited circumstances.

Additional charges may apply in situations including:

Address changes after shipment release
Delivery access limitations (e.g., restricted truck access, remote/hazardous access)
Storage fees due to delayed scheduling or non-response
Specialized unloading requirements or third-party equipment/services
Missed delivery appointments

Disclosure:

All applicable shipping-related charges are disclosed prior to shipment confirmation whenever possible.

4. Order Processing Time

Standard processing:

Orders are processed within 3–5 business days.
Orders paid via ACH or wire transfer begin processing once funds have fully cleared.
Business days: Monday–Friday (excluding holidays)
Orders placed on weekends or public holidays begin processing the next business day

Freight products:

Freight-classified products may enter production or freight scheduling shortly after order placement
Processing timelines may vary by brand inventory, production schedules, and availability

5. Estimated Delivery Time

Parcel shipments (small accessories):

Estimated delivery: 3–5 business days after shipment
Tracking details are provided via email once shipped

Freight shipments (large wellness products):

Delivery timelines vary by brand, manufacturer availability, destination region, and freight scheduling
Freight carriers will contact customers directly to schedule a delivery appointment
Lead times may be confirmed after order placement

Note:

All timeframes are estimates and may vary due to factors beyond our control (weather, carrier capacity, freight routing, terminal scheduling, or regional logistics constraints).

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure safe and reliable delivery.

Parcel orders may ship via:

USPS
UPS
FedEx
Comparable national carriers

Freight orders:

Large wellness products ship via third-party freight carriers selected by the manufacturer
Freight delivery typically includes:

Scheduled delivery appointment
Curbside delivery service
Palletized or crated shipment

White glove / room-of-choice delivery:

May be available for select brands and will be outlined in brand-specific terms where applicable.

Transit protection (freight):

Freight shipments are covered by carrier liability and/or manufacturer transit protection policies, subject to proper inspection and documentation at delivery.

7. Order Tracking

After your order has shipped, you will receive:

Tracking number
Carrier name
Direct tracking link

If you need assistance tracking your shipment, please contact support@elementalrestore.com.

8. Delivery Issues

8.1 Delayed or Lost Packages (Parcel Shipments)

If your parcel shipment is delayed beyond the estimated delivery window:

Verify the shipping address provided at checkout
Check with neighbors or building management if marked delivered
Contact support@elementalrestore.com for assistance

We will coordinate directly with the carrier as needed.

8.2 Damaged Shipments

Parcel shipments:

Damage must be reported within 7 days of delivery
Provide photographs of:

Damaged item
Outer packaging
Shipping label

Freight shipments (large wellness products):
Inspection at delivery is mandatory.

At the time of delivery, customers must:

Inspect the exterior packaging before signing
Note any visible damage directly on the Bill of Lading (BOL)
Take clear photographs of:

All sides of the crate or packaging
Any visible damage
Shipping label
Signed BOL
Failure to properly document damage at delivery may limit eligibility for freight damage claims.
Customers must retain copies of all signed delivery documentation and photographs for claim processing purposes.

Reporting timeframe:

Visible freight damage must be reported to support@elementalrestore.com within 48 hours of delivery.
Brand-Specific Freight Inspection & Reporting (If different from this Shipping Policy, the brand-specific term governs):

SUNRAY SAUNAS
- Heavy/structural damage: refuse delivery
- Minor damage: contact Elemental Restore while driver is present before signing
- Damage must be noted on BOL
LUXURY SPAS USA
- Inspect before signing; note damage on BOL
- Report freight damage within 48 hours
SIERRA SPAS
- Do not sign until inspected; note damage on delivery receipt
- Title passes upon signature of delivery receipt
- Open crates within 3 business days; report internal damage within 3 business days
LEISURECRAFT (Canadian Timber Collection Only)
- Inspect at delivery; note damage on BOL
- Report damage within 48 hours

MEDICAL SAUNAS

Visible or concealed freight damage must be reported within 24 hours of delivery. Damage must be documented on the Bill of Lading (BOL) at time of delivery where visible. Failure to report within 24 hours may limit eligibility for freight or damage claims.

9. Missing Items

Parcel shipments:

Missing items must be reported within 7 days of delivery
Provide order number and item details

Freight shipments:

Missing components visible at delivery must be reported within 48 hours
Concealed component issues must be reported promptly and may be subject to manufacturer-specific timelines

All claims should include:

Order number
Description of missing items
Supporting photos (if applicable)

10. Return and Refund Policy (Shipping Summary)

Return eligibility varies by brand and product type.

Key considerations:

Freight-classified products are considered special-order shipments
Returns for freight items are subject to manufacturer authorization
Applicable restocking fees may apply depending on brand
Refusal of freight delivery may result in return freight, restocking, storage, and administrative charges

For complete details, refer to our Return & Refund Policy and Brand-Specific Terms.

11. Incorrect Address

Customers are responsible for providing accurate shipping information.

If a shipment requires rerouting due to incorrect or incomplete address information:

Administrative and carrier rerouting fees may apply
Freight shipments may incur additional handling charges
Returned parcel shipments due to incorrect address may incur reshipment fees

12. Freight Delivery Requirements

Many of our products ship via curbside freight delivery.

Customer responsibilities (pre-delivery):

Adequate truck access to delivery location
Driveway clearance and safe delivery space
Unloading labor or equipment arranged (where required)
Availability to receive and inspect shipment
Prompt response to freight carrier scheduling calls

Unloading responsibility:

For certain freight products, the customer (consignee) is responsible for unloading the shipment from the delivery truck
Appropriate assistance or equipment must be arranged in advance
If a customer is unable to arrange unloading, Elemental Restore may coordinate third-party services at an additional charge

Storage fees:

If a shipment reaches the local terminal and delivery scheduling is delayed due to lack of customer response or preparedness, storage fees assessed by the freight carrier will be billed to the customer.
Failed delivery attempts due to customer unavailability or lack of preparedness may result in redelivery or additional freight carrier fees, which will be billed to the customer.

13. Third-Party Freight Carriers and Property Responsibility

Most freight deliveries are performed by independent third-party carriers or logistics providers. These carriers are not controlled by Elemental Restore.

Customer responsibilities include:

Preparing and protecting the delivery path, floors, walls, doorways, and access points

Ensuring accurate measurements for safe entry and placement

Being present to receive, inspect, and document the delivery

Coordinating any additional labor or equipment needed for unloading or placement

Elemental Restore is not responsible for property damage, delays, or service issues caused by third-party carriers, delivery crews, or contractors. Any delivery-related claims must be supported by photos, delivery documentation, and required carrier notations as outlined in this Shipping Policy and any applicable Brand-Specific Terms.

14. Contact Information

Elemental Restore is operated by Kingdom Forge Commerce LLC

For shipping-related questions:

Elemental Restore

Email: support@elementalrestore.com

Phone: 1-478-395-7344

Customer Service Hours:

Monday–Friday, 9:00 AM – 5:00 PM EST

15. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting. We encourage customers to review this policy periodically.

Thank you for choosing Elemental Restore. We appreciate your trust and are committed to delivering your wellness investment with care and clarity.